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Member questions


Starting 10/28/2023, please contact the Magellan call center at 800-424-1664.

Please contact your local pharmacy to order prescription refills.

Please contact your MCO to request a new or replacement card.

Starting 10/28/2023 Please contact the Magellan Call Center at 800-424-1664.

Your doctor can start a prior authorization by contacting Magellan.

Please contact your MCO regarding medical benefits.


Provider questions


The online training video can be found here https://youtu.be/9Wg7FJlgy5Q

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PCN: 1214172240

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Alpha O

Magellan Medicaid Administration is available for claims submission daily (24/7/365). Exception: Typically, Sunday 12:00 A.M. to 2:00 A.M. CT. downtime will occur only if a need exists for maintenance. If not, the system will remain available for claims processing.

Providers and Pharmacies - Please email Lasinglepbmpharmacies@primetherapeutics.com

Starting 10/28/2023, a prior authorization may be electronically submitted through CoverMyMeds® by visiting www.covermymeds.com, calling Magellan at 800-424-1664, or faxing the request to 800-424-7402.